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Norton Anti-Virus

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by troop

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I receive a message to remove another version of Norton Anti-Virus when I try to install one from system works 2003. It supposedly was uninstalled. I can't find any files. When I boot I get a message can't find a file then command line shows:C:\progra~1\Norton~1\navap.vxd. The in the deskop a message says symevnt/.dll and I cance. Can you help me install the new antivirus program.

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by thechas

You still have a few registry settings, and/or files left over from the old version.

The safest way to get rid of the old version, is going to be to re-install it.

Then, shut down ALL background programs.
Close all the programs in the system tray.
Then, use Atl-Ctrl-Del (press all 3 keys at once) to bring up the task manager. You need to close EVERY listed program except Explorer.

Then, un-install the old version of Norton AV.

Re-boot the PC.
It should boot clean.

If not, try this link to Symantec's Knowledge Base
http://service1.symantec.com/SUPPORT/nav.nsf/aab56492973adccd8825694500552355/33497f6e8a319ece88256ace0076cc02?OpenDocument

Remove any spaces from the pasted link.

The title of the article is
How to uninstall Norton AntiVirus by using the Rnav2003.exe removal utility

You can download the utility from Symantec's web site.

Chas

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