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Norton Antivirus 2004 Error

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7 replies

by scooby170480 1 view

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Okay guys here's one for you.

I have noticed in event viewer recently that at system boot up i get numerous warning messages

"Symantec antivirus auto-protect could not scan file c:\progra~1\common~1\symant~1\ids\idssettg.dat for viruses due to low kernel stack"

i have not changed any settings within windows or the antivirus software. Have checked the symantec site and nothing really helps.

Any idea's what this actually is and how to prevent further failures.

Cheers

7 replies

by scooby170480

Have already been to the site and it didn't really help!

have also checked all the services running! no service not needed running!

is there anyway i can run like a diagnostics program during boot to see actually what is failing and causing the problem. a bit like the old bootlog.txt in win9x?

But thanks for the help

by glyall

if you have Win XP with SP2 it might be the problem.
I have heard the SP2 does not play nicely with Norton

Good Luck

by pb_valiant

well u obviously read the norton advice did you add the KStackMinFree registry entry. if you require detailed instructions on how to do this post back. if you did then play around with the settings as advised by norton and if that still doesn't work u may need to buy more ram.

this problem is usually due to not enough ram in the pc - how much ram do you have - if you have 128mb or less then this is a common problem that a lot have experienced.

by scooby170480

Yeah, have added the KStackMinFree Registry entry and i have 256Mb Ram. But have sorted out now. There is a setting in Norton 2004 that allows the av to run during boot-up. which now i have disabled no longer produces errors in the event log. it's not really the best result but atleast it's no longer causing problems.

Thanks for the advices tho

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