Software

Ask something
Discussion Locked

Not saving

0 helpful
3 replies

by Member 35459284

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I have a user that is emailed his .doc files through dial up. Once the user comes to the office and logs on everything is O.K., then suddenly the .doc file doesn;t save at all. No file save icon, No file as Save works, Even closing the file doesn't force the "Do you want to save..." prompt to pop up.
Tried Uninstalling/Reinstalling Office 2000 then Office XP enterprise edition. Both installations gave no solution to the problem.
Help would be greatly appreciated

3 replies

by dave.osborne

What version of Word does the user have at home? Is the file saved and then convert to read only before emailing? How the user emailing (what program)?

Also, take a look here ...

http://support.microsoft.com/default.aspx?scid=kb;en-us;325718

I know it talks about opening a word document send through email, but changing it before sending it through email might also help with the saving issue.

Remember to remove any spaces.

Hope this helps.

-Dave

This discussion is closed to new replies.