OFF THE SHELF?
Many companies are adopting the approach of not coding anything. They cite that for years they operated without coding why must they start now. They state that everything must be off the shelf and canned.
Yet Spreadsheets, Databases, and data mining tools such as Crystal Reports or Monarch require some understanding of coding and data structures.
Business managers refuse to learn the tools and reject perfectly good packages because they have no desire to learn these things. They want things handed to them on a silver platter or feed to them with a silver spoon.
What are IT people to do? How can these packages become useful if no one wants to learn and the IT people become over burdened with other peoples work?