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Off97 needs ?files del 2do clean install

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7 replies

by lmuran

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I have a user with outlook 97. When I switch to internet email from MS exchange outlook created SEVERAL personal folders in the folder list that can not accessed or deleted. "the set of folders could not be opened. the requested information store could not be found in the active profile" is there a way to get rid of these folders?

7 replies

by thechas

Microsoft has acknowledged some problems with removing / un-installing Office.

They have a utility poset that is suppossed to delete the hidden files and registry keys.

You might give it a try.

Chas

by slyde phaeder

If you'd like to do a clean install of Office 97, export all Outlook information to a Personal Folder File, remove Office 97 using the Add/Remove Programs applet in Control Panel, run Microsoft's Eraser97 utility, remove the Office folder from Program Files, re-install Office, then import the Outlook information. The latest Eraser97 utility is available from http://support.microsoft.com/default.aspx?scid=kb;en-us;Q191190. Details on Eraser97 are in knowledgebase article ID Q176823, which includes a link to an earlier version of the utility, which can cause a problem when it deletes MFC40.DLL.

by linni_babii

well you could backup some of the files you have then just delete the whole thing and make a clean installation for it.

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