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Office 97 Serial Number Won't Change...

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5 replies

by cmhjon

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I have some PC's that once had Office 97 installed on them. Later, we un-installed Office from them but now I need Office 97 re-installed on them. When I do, however, the serial number from the prior installation of Office 97 still shows on the splash screens when any Office Program (Word, Excel, etc.) is opened. I have searched the Registry and found the old number referenced once or twice to which I changed but hasn't made any difference (even after a restart). Any ideas on what I can do to get this fixed?

5 replies

by thechas

This issue has bugged me before to.

Looking over my system, I think the file you want is msforms.twd in the Windows\System folder.

I can't view it, but it has the appropriate creation date and time for when I installed Office 97 on this system.

Back it up, and then delete it from the System folder, and see if you can now install Office with the new serial number.

MS also had a download to complete the task of un-installing office.
Apparently, the un-install program left a lot to bedesired.

Q254250 OFF97: How to Completely Remove Microsoft Office 97 on Windows 2000
Q158658 OFF97: How to Completely Remove Microsoft Office 97 on Microsoft Windows 95, Microsoft Windows 98, and Microsoft Windows NT 4.0.

The file is Eraser97.exe

Chas

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