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Office XP- Outlook "not responding"

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by soilsavers

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New Pent4 mach 1G ddr ram OEM install of XP. i installed Office XP Small Business (3rd application installed)within 48 hrs Outlook started "application not responding" soulution was close app and restart app. It worked for 15min-2hrs then happen again. I installed SP 1 & 2 and NOW IT HANGS EVERY TIME YOU TRY TO DO ANYTHING!! Since this is the PRIME machine my CFO (and wife!!!!) uses, there is of course NO PRESSURE. I have moved her to Outlook Express but that don't solve the Outlook problem, just avoids it... any help to a marginally tech competent CIO would be appreciated.

7 replies

by mascorona

Hmmm. I had a situation like this except with Office 2000. Are you running any other applications at the same time?

The solution that worked for me was to uninstall only Outlook and reinstall it. Which worked quite well and I haven't had anyproblems since. I'll try and think if there is another way of going about it.

by soilsavers

Someone please help...i have the same problem on two more machines running win2kpro op sys and Off XP..each Outlook locks up and i can't get either to work. outlook express is "solution" on one machine, going back to office 2k on other machine is the other work around...the brand new machine running winXP and officeXP still stumps me..

by dklippert

Will it start with Outlook.exe /safe switch?
If so, then try renaming the outcmd.dat file to outcmd.old. If Outlook opens normally then, your views file was corrupt.

Try running scanpst.exe

Disable the Instant Messenger service in Outlook under Tools>Otions>Other>Instant Messenger

by soilsavers

has something to do with the address book/contacts. It worked for a while till i tried to (after importing into contacts from outlook express) access the address book. now locks immediately. am buying book on outlook2002. i am obviously out of my (pretty shallow)technical depth. thanx for trying i couldnt figure how to run outlook.exe /safe..kept giving me "program not found"...just now thought of using the command line..thanx again for giving it a try

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