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officescan 5.02

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by pcgtech

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Hi

I've recently installed officescan corporate 5.02 at a client of ours, when I try to manually update the virus definitions it gives the error "http connect failed", I've researched this on the net, and came across two knowledge base articles from trend, I have followed these exactly and still get the same error. There is no proxy server in this situation. Has anyone come across this before, if so how did you fix it?

Thanks for your help

2 replies

by tomsal

Unfortunately that was last year and I deleted the solution (by mistake) from my email folder.

First thing to test is verify the quality of the Internet connection (ping a few well-known hosts, visit some website, heck download a file) - make sure the connect is good.

Second, you want to make sure you (or in this case your client) has no anti-virus, port blocking or any other internet security software (ie. Black Ice) running. Try the update again.

If it STILL gives you that error you must call TrendMicro support, I remember that they had to walk me through installing replacement files and I think there is something in the registry (but I could be wrong - because I had to use Trendmicro support for three different cases (differentproducts btw) , all last year).

Later.

by pcgtech

I've made sure of the above listed items, looks like I will have to call trend thanks for your help.

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