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Offline Files Notification, still connected?

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by keith_boatner

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Recently in my office, we have had a few employees who have had some odd experiences. While working, they will receive notification that they are no longer connected to the network drives, and thus unable to synchronize, yet they never actually lose network connectivity. They can instantly synchronize and it works. However, since their .pst files are located on the network, they end up having to restart their computers. Since they never actually disconnect, and their email is affected, I have no idea what to do now.

I have tried everything I can think of. Anybody have any ideas?

Also, if you need more information, please ask. I will do what I can to communicate the problem, steps, and hopefully solution!

4 replies

by Former member

Is this a wired or wireless network? If it is wireless, change the channel to a higher number, like 11. Often, abberant signals will interfer with your wireless signal. The biggest culprit is the portable phone.

by keith_boatner

This is a wired network. I thought it might be patch cables and the actual network jack on the wall. Changing the cable, a different jack, and port on the switch, it all still happens.

by Former member

Keith,

After reading your response to my question regarding whether it was a wired or wireless network, I had a few thoughts. Do you have a HOST file set for each workstation so it points to the specific server for which you are having issues? If you're not sure, try setting one up to see if, perhaps, the workstation was having trouble seeing the server. Host files are most used for systems accessing a server outside the local subnet (remote connections) but it doesn't hurt to give it a try. What operating system is running on the server and the workstations? Is this the network configured as a domain? Do the workstations use drive mappings? Finally, what is it they are trying to sync and are you saying everything is back to normal (able to sync) once they reboot?

To set up a HOST file, goto...

C:\WINDOWS\system32\drivers\etc

and enter the particular host information for your server. You can find more information about setting up HOST files all over the web.

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