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OL 2007: Mail hangs in outbox

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by ms

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A customer of ours has the following setup:
Server: Windows 2003 Std. ? Exchange 2003 sp2
Client: Windows XP sp2 ? Office 2007 SBE

One of the clients has an recurring problem sending email. Suddenly, out of nowhere, email gets stuck in his outbox and won?t send. When viewing the content of his outbox, all queued email flickers. When multiple messages are queued than the message on top of the list gets transferred to the bottom of the list, and so on.
The only way to solve this is to reboot the system and start Outlook again.

His profile has been recreated multiple times, re-installed Office multiple times and tested with and without servicepacks, no luck.
The problem occurs suddenly and sometimes it doesn?t occur for three or four days.

Is anyone familiar with this problem?

Please reply!

Thanks

2 replies

by triathlete1981

I had this problem with Outlook 2003. It had nothing to do with updates, antivirus, workstation power, etc. We have third party support for email and turns out our vendor was overtaxing his servers. They were trying to get too much out of the hardware. When we switched to a different vendor who assured us a dedicated server just for us, we no longer had the problem.

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