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Old Outlook System tray Icon

By shaun.russell1 ·
We have upgraded Office 2K to Office 2K3 on a Win2KPro box, it installed successfully but system tray icon is the old Office 2K Outlook icon, all other office icons are the new 2K3 icons. Any Ideas where systray is picking this old icon up from?

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by BFilmFan In reply to Old Outlook System tray I ...

It's most likely a hot link to "C:\Program Files\Microsoft Office\OFFICE10\OUTLOOK.EXE" /recycle

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by shaun.russell1 In reply to Old Outlook System tray I ...

I have already looked there, the install directory is C:\Program Files\Microsoft Office\Office11\Outlook
Not C:\Program Files\Microsoft Office\Office10\Outlook and contains only the new icons
Some how systray is calling the old icon from somewhere not the new one, curiously though this has not happened on an XP there a way to force the systray to call the new icon

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by JimKlallsoo In reply to Old Outlook System tray I ...

Two things: When you upgraded did you check the outlook tick box to be part of office 2003 application?

May be that you haven't actually installed Outlook 2003?

When you say system tray icon are you talking about the quick launch icon or does the icon appear when you open outlook 2003 on on the system tray.

Can you click the help/about within outlook and let us know which version it thinks is installed?

If it is indeed the case that when you load the outlook 2003 application it pulls in the old outlook 2000 icon do a deteect and repair and select the option to recreate shortcuts etc.

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by shaun.russell1 In reply to

Yes Outlook was installed we used the MSI to upgrade Office.
The correct Quick Launch Icon Appears on the Quick Launch Tool Bar on the "Task Bar" but not the System Tray.
The version in help and about is Outlook 2003

As a point before I posted my question here I carried basic troubleshooting e.g. carrying out a complete detect and repair of the entire install, recreated the local user profile, recreated the mailbox settings etc. All the new icons are present except the icon in the system tray.

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by pierrejamme In reply to Old Outlook System tray I ...

I would delete the icon from the Quick launch Taskbar and then open Control Panel\Add/Remove and select Outlook 2003 or Office 2003 whichever you have. Select the "Change" button, then "Re-install or repair". Next select "Detect and Repair My (Office or Outlook) Installation" and check the box that says: "Restore My Start Menu Shortcuts".


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