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On-site consulting logistics

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What experiences have you had with on-site contractors, as discussed in this week's Application Developer Management e-newsletter? Were there any logistics that you wish you had planned before they arrived on-site? If so, what were the consequences of not planning well enough in advance?

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by rob wood

Also consider Organization Training. If the contractors are new to your Organization, and unless your Organization is simple, there are things you'll want your contractors to know about getting work done. For example, you might want to inform them of your internal structure & departments, possible external business units, time reporting requirements, methodology, internal support groups, to name just a few. In fact, if you put some thought into it, there are probably many, many more. Consider the training you give (or should give) to a new employee.

With this, you may not want to delay the "real" work that's required of the contractor, so an alternative to first day training might be to stagger it over the first few weeks. And you'll need to decide up front who's paying for this training. Is this your company's "cost of doing business" so you get the right work done most effectively, or is it the contractor's cost?

by ctcarroll

Re: Travel: You may want to have your own company's travel agent book air travel, car rental and hotels. Part of the contact should include the statement that consultant's will be bound by the same travel policies as employees (no limousine service or penthouse rentals) along with a copy of that policy.

You may want to specify the number of trips home per month you will pay for. I have worked with some contractors where I pay for two trips home per month and the vendor pays for the other two (in a four week month).

If you have a cafeteria plan (not normal but I have experienced them in Europe) you may want to provide for the contractors' access. You really gain in time saved when people can eat in the building. On the flip-side,you may need to inform them that 10am and 3pm coffee breaks are for employees, as are birthday celebrations, etc. This is very sensitive. Some employees resent contractors' presence and really resent them showing up at monthly birthday celebrations. The flip side of this is that you are using knowledge workers and want them pleaseed to be working there. It might be worth it to find something you can reserve for permancent employees.

Working outside "normal" work hours. This is almost ludicrous when thining of IT shops but it can come up. If the contractor isn't going home every weekend s/he may want to work on your project. Do you need an employee supervisory presence? Special passes into the building? How about daily, outside normal work hours?

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