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Open greyed-out attachements

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5 replies

by thinknologist

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how to open attachment in Outlook Express if the icon is "greyed out". I think there is some kind of security.

May be some of you out there knows dealing with this, could you share it with me because there is an attachment in my inbox that i could not open.

Thanks,

5 replies

by jkwok

Go to "Tools", "Options", and look in your security tab to see if the "Do not allow attachments to be saved or opened..." checked. If it is, some attachments will not be able to open. Uncheck it and you should be able to open those attachments. Hopethis helps.

by Member 30018865

... Open the Tools menu item, Select Options, Security tab and UNCHECK "Do not allow attachments to be saved or opened that could potentially be a virus" option. OK all of the boxes and you should be able to utilize them.

by road-dog

and the cause was that the attachments were stripped off by the outbound mail server. Check with the sender and see if they have a limit on the size of attachments. If so, then have thm send them 1 attached file per email or zip the files and attachthem.

by deadly ernest

A furtehr thing to check would be the Outlook Express Tools >> Options >> Security settings. If the top radio button choice is 'Restricted' and not 'Internet Zone' it will not allow you to receive certain types of files as it thinks they may containa virus. I recently had this stop delivery of an attached .pdf file because of this.

by deadly ernest

Usually this happens when the attachment has already been opened and included in the body of the e-mail as it is displayed in the OE window.

As the info is already displayed it thinks you wont need to open it again and grey's it out.

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