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Opening Attachments in Vista

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5 replies

by owen.kavanagh

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When trying to open attachments from mail account, using Vista as OS, the attachment opens but the text (in the case of .doc) file is garbled. This occurs for all file extensions. Office 2003 has been loaded on to the PC, I had assumed that it was possibly that the application was not mapped to the extension in folder options. But i cannot find in Vista where you can map the extension to the application name. In XP it is My Computer/Tools/Folder Options/File Types, but in Vista i cannot find it. Am i wrong In my assumption, if so can anyone help guide me in right direction as to a solution or if this mapping is actually the probable solution does anyone know where it can be found in vista.

Thanks In Advance
Owen

5 replies

by thumbsup2

It's called file associations, not mapping.

If the correct program opens when you click on the file attachment, the problem is not file associations.

What happens if you save the file to your hard drive and open it from there instead of trying to open from within the email program?

Are these files created in Office 2007 and they forgot to save them for Office 2003 compatibility?

Have you tried a "detect and repair" of Office 2003?

by owen.kavanagh

I have saved it onto the hard drive and opened it and it is the same problem. Are there any known issues with Vista and attachments.

Thanks

by thumbsup2

Not to my knowledge. However there are numerous issues involving Office 2007 and Office 2003 and also corrupt Office installations. First, do a detect and repair of Office 2003 on the Vista machine. Also, make sure all critical patches are installed on the machine, including Office patches. Then, look at how the documents are being saved BEFORE they're emailed to you. What are THEY using?

by giulio

My experience is that Office 2003 is not compatible with Windows Vista. In my case it totally corrupted the computer and I had to start from scratch. It took 4 days for the place where I bought the computer to figure it out.

Giulio

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