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Opening attachments

By deamesjr ·
Trying to open an attachment in Outlook '97 and the following error message appears: Could not open one or more attachments. Then the message opens but with no attachment, the message is blank.

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Opening attachments

by shiny_topadm In reply to Opening attachments

Hi, unfortunately, I have to answer this with some questions: Can you verify (with the sender) that the attachment was really sent, the file size, and what type of file it was? (Especially what was the file "extension") Do you receive your email directly from an ISP or is there a mail or proxy server in between? Also, are you running any antivirus software that does email "scanning"? You may have received a virus as an attachment and your system prevented you from opening it, OR you might have something wrong with Outlook, OR you may need to change a configuration to make this work. Let us know so we can help...

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