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Opening Documents Problem

By klh456 ·
New installs of Office 2000, Professional we find users cannot open Office attachments received in Outlook. If they save the document, open Word or Excel then they can open the document. This also occurs if they try to open a document from Explorer.

The error message they receive is "The system could not find the file specified." At this point, Word or Excel will open in the background. If they click the attachment again it will open. The work around we have found is to keep Word or Excel open. Then everything will open on the first try. However, this is not the way it should work.

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Opening Documents Problem

by Scott Roche In reply to Opening Documents Problem

If this is an upgrade check to make sure that old version of Office is uninstalled. Could be that it's trying to open previous version of office.

HTH

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Opening Documents Problem

by klh456 In reply to Opening Documents Problem

These are new installs on new machines.

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Opening Documents Problem

by klh456 In reply to Opening Documents Problem

After more exploration on machines having this problem I believe I have found the answer. If I install, Office 2000 SR-1 and then SP-2 the problem is resolved.

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Opening Documents Problem

by PokYuen In reply to Opening Documents Problem

The new installed Msoffice 2000 Word.exe or Excel.exe file location is different from previous verion Msoffice location.
The Winodows OS is stored the old path of the MS Office.
You can using the Windows Explorer
Select the folder option menu, click file type page, search the file extension with doc or .xls and delete these entry and press Ok.
Now using Windows Explorer, select the file extension with doc or xls, the system will show a list of program and prompt you to select a program to open it.
If you select the right program, doc file using Word, xls using Excel and click the check box - always using this program to open this file.
Then program you counter will be solved.

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Opening Documents Problem

by klh456 In reply to Opening Documents Problem

These are new machines. Have never had any other version of Office on them.

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by klh456 In reply to Opening Documents Problem

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