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Opening/Saving documents

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7 replies

by taffwatts

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When a user opens Word 2002, there is no "document" opened, just the frame, toolbars and grey background. The real problem comes when they click on the "Open" icon. Word will quickly flash through the dialog box, into their personal area and will automatically open the first document in that area, without giving them a choice. The only way they can then open a different document is to close and re-open Word, open a blank document first, then open the document they want to work on. Any ideas howI can stop this happening?

7 replies

by tomf

1. Make sure Macros are turned off.

2. You can also search for normal.dot and rename it to something else. Then try to open word again.

by dklippert

Delete any TMP files Word leaves around. They start with a tilde (~). Delete ~*.*
Rename/delete Normal.dot
Start Word on the command line (Start>Run)

Winword.exe /a

Look in Tools Templates and Add-Ins to see what Word is using when it startsup.
Check the properties of the icon used to start Word.

Winword.exe /n
opens Word without a new document.

by briannarivas

Open the Offending application, Word in this case. Then insert the Office XP cd in the CD Rom Drive. From Word go to help and select Detect and Repair. Let the Office Installation repair your problem.

Good Luck!

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