By colmgdonnelly ·
One of our users recieves mail from a specific individuals. All these mails automatically go to a folder that he has created for emails sent from these individuals. Basically I don't want the mails going to this folder and want them to start coming into his inbox. Any help would be appreciated.


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by Mayhem1969 In reply to Outlook

It appears he has set a rule to have these messages go to a specific folder. On Outlook, click organize on the toolbar. (It's the little yellow tetris looking box). You should see a rule for this sender under the second item. You can change the folder these messages are sent to from the one he has selected to inbox. If he has set a more specific rule you can click on the rules wizard to delete or change his rule.

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