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Outlook 2000

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by mtreske

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When forwarding a message in Outlook, if our users try to edit the original message before sending it, Outlook generates an error and closes.
It then states it generated a log fie.
I tried to find the log file in case it could shed some light onthe problem, but I can't find it anywhere.

I have uninstalled and reinstalled the program and it makes no difference. Applied latest
Windows service packs, nothing seems to help.

Has anyone had this problem? What can I do to fix it?

Thanks

12 replies

by dklippert

Is this using Exchange 2000?
At what point does the error appear?
What is the exact error message?
Does the user click Forward first before attempting to edit?
Try not using Word as the email editor.

by mtreske

No we are on Exchange 5.5
This is the steps that occur before it generates the error:
1st she receives a message internally that she needs to add info. to and forward to someone outside the network. So she will click "forward" then delete the messages header that says who forwarded it to her ie: "original Message From: so and so Sent: etc., by highlighting it and either clicking "delete" or "enter" key, when she tries to then type her message it will genereate the following message: "Outlook.exe has generated errors and will be closed by Windows. You will need to restart the program. An erro log is being created" which you cancel to close and then Outlook will close out. I don't have her set up to edit in Word, took that ability away awhile back.

by caper-mcse

In Event Viewer-Application Log... Does it give a specific error event ID?

Does the error message reference a problem such as Outlook.exe has caused a problem with *.dll in ***?

Considering this network runs from Exchange, do other users share this problem?

Have you considered running the scanpst function to repair the user's inbox?

by kdrungilas

What mail format are your clients using? There is a known bug in Outlook2K if you forward an originally html-formatted email and try to edit some of the original text. See Microsoft Knowledgebase Article Q257201 as follows:

To work around thisproblem, you must follow the procedures in this section:
Type at least one character of text in the "Mark my comments with" text box.
Click to clear the Mark my comments with check box.
Then:
Open the HTML message, and then click Reply.
On theFormat menu, click Plain Text.
When you receive the following warning message, click Yes:
Warning: Changing the formatting of this message from HTML to plain text requires removing all the current formatting, including any pictures you may have included. Are you sure you want to do this?
On the Format menu, click Rich Text

You can now change the text in the original message body without receiving an error message

by kdrungilas

The "Mark my comments" change is done by going to
the Tools menu, click Options.
On the Preferences tab, click E-mail Options.
Type at least one character of text in "Mark my comments with" text box.
Click to clear the Mark my comments with check box.
Click OK, and then click OK again to save your changes.

by mtreske

I do think that the messages that are doing this are in HTML. Will give it a try.
Thanks

by stephen.burns

Your message states you have installed all the Windows Service packs, but doesn't mention the Office Service packs. These can be installed by going to

http://office.microsoft.com/productupdates/

click the GO button to run the upgrade. You may have to repeat the cycle several times if you haven't applied any fixes before.

These fixes are completely separate from the Windows Updates.

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