I have two users out of about 50 that are using Outlook 2000 SR-1 9.0.0.3821 as their email client and send email via a POP3 account. When they send an attachment such as a .pdf (or sometimes .doc or .xls) to multiple recipients, some recipients cannot read the attachment because it is corrupted. Resending the email to these users produces the same result. I have been able to send the same attachment to these recipients using Netscape 4.67 and they can open them successfully. One user has his email format set at HTML and the other at Plain Text. We cannot duplicate the problem in-house. I also know that one of the recipients is using Outlook 2000 SR-1 9.0.0.5414 on Microsoft Exchange Server as his client.
When one of the affected recipients forwared the message with the corrupt file (a .pdf) back to us,we saved the attachment and then looked at it with Wordpad. It had none of the .pdf formating or control strings in it. It was only alpha-numeric characters.
I would cetainly appreciate any help with this problem. Thanks.