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I'm not sure I understand your question, but you can drag any folder onto the Outlook bar to make it a shortcut icon. (Go to View>Folder list to see all the folders)

If you follow what I stated then it should make sense. This is when the user has created a new journal entry. If you look at the lower left side of the journal entry form then you'll see a button for contacts. When you click that contacts button,it opens up into the mailbox's contacts folder. What we want is to have a contacts folder in the public folders pop up by default.

(Hopefully it's the same in Outlook 2000)

From within Outlook XP, you would right-click and drag the public folder to the Outlook Toolbar (View --> Outlook Bar)called My Shortcuts and the shortcut would be there to click on any time it was needed. Your User needs to be able to create and add contacts from within the Serverspace or Public Folder.

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