Software

Ask something
Discussion Locked

Outlook 2000 re-downloads same messages

0 helpful
12 replies

by ninet4 1 view

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

Running outlook 2000 on most of my client machines. Running IP Switches IMail server, both POP and IMAP. Have a user who's outlook is configured to leave a copy of their messages on the server until they delete it. The problem with this is that the user never empties their trash, thus the message never gets deleted. After enough times goes by, outlook re-downloads all the messages that are still on the server. How can I stop this.

Please only answer if you actually know of a solution. I am not one to give out points for poor attempts at guessing. If you need more info, just ask for it.

12 replies

by ninet4

Thats not the point. If I wanted the messages removed after x-days, I wouldn't leave them there in the first place. I am looking for a reason this happens, and solution if one exists.

by drinkin and thinkin

OK... here's a possible reason:

Outlook's code for UIDL caching is broken.

Outlook has a tendency to kill its cache during aborted POP3 sessions -- in other words, it connects to the server on some basic level, but then backs out of the transaction at some point, tries to pull itself together and see if it got any new messages, thinks there wasn't anything (new or old) waiting, resets the UIDL cache, and you see duplicates again the next time you connect.

Solution: Don't use Outlook.

by johngreer

My first question is why do you allow them to check the "leave a copy on the server" option. Assuming you;ve already lost that battle, you can write a rule that will MOVE new mail (or x day old mail) from the inbox to another folder on the users hdd. This will appear to Outlook like the message has been deleted and it will delete it from the server.

by ninet4

Moving mail from the inbox to another folder does not make it appear as though it were deleted. If I wanted to go this route, I would simply not check the option to leave mail on the server, and I would be done with it. But that doesn't leave my users a way of checking their mail when they are away from their main computer.

by ninet4

I guess your answer got close enough. Still not a fix for the problem though, which is generally what I look for. There must be a technet article about this somewhere.

by ninet4

Drinkin and Thinkin,

I am diving a little deeper into this. I think you are on the right track, just trying to find some supporting documentation. If there is any, then there must be something that states this is either a known flaw, or there is a known fix.

by johngreer

Ah, so the real "problem" is getting access to userA's e-mail from outside userA's computer.

I did this by giving all Admin Assistants read access to all people in their departments. I also had agents running that would page people if they received an urgent message.

P.S. I double checked, and in order for the message to be "marked as deleteble" on the server, I neglected to point out that you not only need to move the message to another folder, but that folder needs to be in a local (on the user's hdd) PST.

by ninet4

You aren't understanding the point. Please stop trying to answer my question.

This discussion is closed to new replies.