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Outlook 2000 won't open

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by total geek

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I am having a problem with a client who cannot open their Outlook 2000. It has only started the last two weeks. The only way she can open it is to restart the computer. The pc is running Windows xp with Office 2000. When clicking on the icon, the hour-glass comes up and then it disappears.
Could this be virus-related?

Look forward to a response.
Mil

5 replies

by ann777

Need a little more info here...

What other applications are running when she tries to open Outlook?

What available resources are there (ie. how many TSRs are already running in memory)?

If she closes other programs without rebooting, can Outlook start then?

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Probably not virus-related, but she may be running other trojan programs such as kaaza,, hotbar, etc. that eats memory resources as well.

Another thing to try is to go to www.lavasoft.de and download the Ad-Aware program. Install the program and run it over the system's hdd and registry. See what it identified as "spyware" and then remove them from Control Panel --> Add/Remove Programs, then use Ad-Aware and remove the remainders of the programs from there.

by todd kimbrell

When the problem happens again, just goto the task manager and view your processes and look for any duplicate OUTLOOK.EXE Process running and end that task. Then outlook should just open right on up. This is caused by a mapisp32 issue that is resolved in SP1 for XP Pro.

Let me know how it turns out.

Todd Kimbrell

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