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Outlook 2000 Won't Remember Passwords

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3 replies

by plettner

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I've a user who is using Outlook 2000 on a WinXP platform. The Outlook is configured to retreive Internet mail from our POP mail server. When she clicks Send/Receive, the password promt appears asking her for her username and password. The username is OK - Outlook remembers that, but even after checking Remember password, the next time she tries to rx her she gets asked for the password again.

Initially, the mail config. was Internet Only, so I updated it to Internet/Corporate. I tried creating a new account (duplicate of hers) but this doesn't work either. I looked for any password files (*.PWD) but found none. I haven't tried removing/recreating her Internet Mail service yet. I wanted to see if anyone else had any ideas...

Thanks.

3 replies

by paul.wren

Try the following Technet Article.

Microsoft Knowledge Base Article - 275465

OL2000: (CW) Your Password Is Not Retained in Windows 2000
The information in this article applies to:
Microsoft Outlook 2000, when used with:
the operating system: Microsoft Windows 2000
This article was previously published under Q275465
NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".

256986 Description of the Microsoft Windows Registry

SYMPTOMS
When you run Outlook on Windows 2000 and connect to your Internet Service Provider (ISP) to retrieve messages from a Post Office Protocol 3 (POP3) server, your password is not retained even though you have selected tosave your password.
CAUSE
This behavior occurs because the registry contains incorrect information for the Protected Storage System Provider registry subkey for your account.
RESOLUTION

Have to check microsoft web site as the solution is toolong for this space.

by plettner

Worked like a charm. I thought a reigistry setting would be the culprit. Just finding which one was the problem.

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