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Outlook 2002 delegate

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3 replies

by epait

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Hi,

I run a network with Excahnge 2000 SP3 and Outlook 2002 on the desktops. I am trying to set up a delegate from my email to our generic email account. I set the permissions in the email account I want to access and set permissions on the folders i need access to also. When I try to access the other users inbox I receive a message on my PC "unable to open file". I verify that the addin for delgate was installed for my Outlook 2002 and it is fine. Would love some help with this...

Thanks,
Rob

3 replies

by ann777

The "Generic E-mail Account" must have you as a delegate as well and Inbox must be specifically checked.

In addition to Tools --> Options --> Delegates --> etc. on the Generic E-mail Account... you need on your computer...

Tools --> E-Mail Accounts --> Next --> Change --> More Settings --> Advanced --> and add the Generic E-mail account here.

If it cannot be added, then check the permissions on both sides.

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