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Outlook 2002 forward HTML email freezes

By Reotech ·
When forwarding HTML emails Outlook 2002 freezes. I have to go into task manager and end the task. This freezes sometimes happens when replying to HTML email also. When replying or forwarding text or rich text emails this never happens. Using Outlook 2002 with Exchanged 5.5, but other users are not having this problem. PC is an IBM T40 with Windows XP Pro SP2 with McAfee Enterprise 8 as the AV software. I thought it might be the AV software and disabled it and the emails still freeze. There are about 23 other users with the same pc and build and they do not have this issue.

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by BFilmFan In reply to Outlook 2002 forward HTML ...

My first guess is a flaky Outlook install.

Uninstall and re-install.

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by Reotech In reply to

Poster rated this answer.

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by HAL 9000 Moderator In reply to Outlook 2002 forward HTML ...

My first guess would be a corrupt account so delete the existing account and setup a new one I've had to do this quite a lot recently on a lot of units. If you go into Tools Accounts and remove the existing account and then Add you'll keep your existing e-mails intact and you'll need to alter your security settings to accept and send HTML code.


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