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Outlook 2002 hangs w/email attachment

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9 replies

by gmrush

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Outlook is hanging when I try to access any emails with attachments. This is a new problem. I have been using this laptop for 6 months and it has worked great. I have moved the PST file to another PC which is not part of the domain and it comes up fine. I have unloaded norton services and this does not seem to make a difference. One curious note. I noticed that there was an email with no from or subject. I used my IPAQ and activesync to sync with and delete the wierd email and then rebooted my computer. It did not solve the problem.

9 replies

by shaunjanzen

I have seen a problem like this because the attachment was very large (5MB or larger). The mail would eventually open (within 5 - 10 minutes), but during that time Oulook would appear to be "Not Responding" in task manager.

by gmrush

This is not the problem. Happens with any attachement including one with a small 3kb TXT file.

by cglrcng9

Run a search on the web for; ERemove24.exe Download & install it, then see the help section for setup, might have to work w/ your ISP to get the correct POP3 settings, but I guarantee it will work for those stubborn e-mails that refuse to actually delete.

Heres a link to the download & instructions;
http://www.snip.net/help/eremove.htm

by cglrcng9

As a side note, many times its just an item that has been forwarded too many times or the header is junk. Don't let the tool scare you, its easy to use, and keep it around there may be times when you may want use the tool to preview a certain mail (with or without attachments) before downloading it to outlook. This tool also allows that to be done.

Good Luck.

by gmrush

Thanks, but this doesn't solve the problem. These are emails I already have in outlook that I NEED to see.

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