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Outlook 2002 - Repeat Internet Email

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11 replies

by svc

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I sometimes receive the same internet email message three or four times in a row all with the same received date in Outlook 2002.

My default and only mail service is internet email and it is in the "All Accounts" group name. This group is set tosend/receive every ten minutes only when Outlook is online. I've also noticed that when I click the "Test Account Settings" button, it never completes the "Find incoming mail server (POP3)" task.

I'm running Windows XP Professional, Office XP, and Norton AntiVirus Corporate Edition 7.6. I uninstalled Norton temporarily and still had the same problem.

How do I fix this problem?

Regards,
Sean Collington

11 replies

by ronypp

There are two possibilities:

1. While sending mails from hotmail,rediff,yahoo..etc, if we click send 3-4 times then the receipient will get 3-4 mails.

I don't think that is your problem.

Check whether the "keep a copy of message on the server" is checked. if it is, un check it.

by svc

No, I don't click send 3-4 times per message. Also, "Keep a copy of messages on the server" is not checked.

I have run the Inbox repair tool SCANPST.EXE on my pst files. It found minor inconsistencies which didn't need repairing, but I let it repair them. Repeating email still occurs.

by nettek

One thing comes to mind. Open Outlook, go to Tools -> Services. Click Internet E-mail. Click Properties -> Advanced. See if "Leave a copy of messages on server" is checked. If so, it will keep downloading the same message each time it checks for messages.

by svc

Your idea was already suggested by Ronypp in Answer 1 above.

For clarification, I'm running Outlook 2002 which is part of the Office XP Professional suite.

To find the "Leave a copy of messages on the server" check box, which is unchecked on my system, I have to go to Tools -> Email Accounts -> View or change existing -> Next button -> Change button -> More Settings button -> Advanced tab -> Delivery section. Couldn't be more buried, no?

I've also run Outlook in safe mode by using the/safe switch in the properties for the Outlook icon. I then ran the Inbox Repair Tool (SCANPST.EXE) for my personal and my archive folders with Outlook not running. Still getting duplicates.

by nettek

I apologize. I did not see your comment from question one.

Try increasing the time between message retrievals. What may be happening is that Outlook is initiating a request, and the remote mail server is responing by delivering messages. 10 minutes later Outlook intiates another request, but the mail server has never formally ended the first request and deleted the email. You would therefore be sent the message again.

by nettek

I apologize. I did not see your comment from question one.

Try increasing the time between message retrievals. What may be happening is that Outlook is initiating a request, and the remote mail server is responing by delivering messages. 10 minutes later Outlook intiates another request, but the mail server has never formally ended the first request and deleted the email. You would therefore be sent the message again.

by svc

First of all, thanks for your responses so far.

I changed the automatic Send/Receive setting from the default 10 minutes to 15. Shutdown and restarted Outlook. Just received the TechRepublic "Status report on your Technical Q & A" email twice.

by svc

When I click the "Test Account Settings" button it shows:
Task Status
Establish network connection Completed
Find outgoing mail server (SMTP) Completed
Find incoming mail server (POP3)
Log onto incoming mail server (POP3)
Send test e-mail message In progress

So it appears to get hung on the "Find incoming mail server (POP3) task. However, I can still receive email messages even though the test never completes.

by svc

Having pondered the role of the "Leave a copy of messages on server" checkbox, I decided to check it and restart Outlook.

Low and behold I haven't received a duplicate message in the past day or so. Not sure of the ramifications as far as disk space is concerned on my mail server.

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