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Outlook 2003

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by santiagoj

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

If a customer uses the move to folder option from within the message, oftentimes the message reappears to the Inbox.

Any ideas?

4 replies

by tintoman

That your users are not paying proper attention to where they are moving the message to.
By default the dialogue box highlights the folder you are already in to save to.
Tell them to take more care

by santiagoj

That's the easy way out and could make the customer feel as though his/her issue isn't valid. I found article 813604 on Microsoft online that if a customer's mailbox is near or over the mailbox limit messages cannot be moved. It's possible that some of these messages get caught in the transition of the mailbox updating once Dan has deleted and/or vaulted messages and because the message cannot be moved it appears to return to the Inbox but the process actually failed instead due to the mailbox size.

by thumbsup2

In your original message, you said: "[i][b]oftentimes[/b] the message [b]reappears[/b] to the Inbox[/i]". That indicates to me that the message WAS moved and THEN "reappeared" back in the inbox, either creating TWO copies of the message or got moved back again. It also indicates that it doesn't happen all the time, since you said "oftentimes". If the MS article you read is indeed the cause of the problem, it would happen all the time. Not just "oftentimes".

If you provide us with accurate information in your question, it's easier for us to provide you with an accurate answer, not just an "easy way out".

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