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Outlook 2003 attachments corrupted

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5 replies

by spongebob_2188

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Hi,
when sending a mail with a pdf file, word document,... as attachment using outlook 2003, the recipient receives the attachment as a 4Kb size document or pdf although the original one was more than 100 Kb. In the sent items of the user, it is 4 Kb too.

I would be grateful if you could help me on this issue.

Thanking you in advance

5 replies

by older mycroft

Can you open the .pdf locally without any problem?

Is this a continuing problem or only a single instance of difficulty? If just a single instance it could be down to just a bad connection / 'line noise'.

by rbtechguy

There is a restriction placed on the file size attachment that you are allowed to send. Is the email sent through an Exchange server?

by spongebob_2188

Yes, it is from an exchange server but there are no restrictions.. We are able to send an attachment although it is 5MB, 7MB, but for mails greater than 10MB, it takes time and sometimes it blocks. The attachment the user is trying to send is 680Kb, thus not a big deal. I do not really know what is really happening...

by rz4life

such problem occurs if you are using any customized application or if you are using multi language email. however, there is nothing to be done on user side.

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