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Outlook 2003 Autocomplete

By mbias ·
I have a couple of users that every few weeks lose all of their auto-complete email addresses. They do not reset the .nk2 file but all their addresses simply disappear. Any ideas why this might happen ?

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re: .nk2 files

by ThumbsUp2 In reply to Outlook 2003 Autocomplete

Just guessing here, but since the .nk2 files are partially associated with the offline files, it's entirely possible that the server is undergoing maintenance every couple of weeks which is resetting those files.

When this occurs, have you used notepad to open one of the .nk2 files to see if it's empty or populated?

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