outlook 2003 duplicate messages

By computerguy ·
I have a client who uses outlook 2003 and they end up getting duplicate messages. I was wondering in anyone has found a fix for this.
I have read that microsoft has a hot fix for this but they seem clueless. If anyone has gotten the fix from them and it worked can you point me in the right direction.
I have contacted microsoft nut they claim there is no hot fix. They require a kb id and i can't find one.
If someone knows this so i can give it to them that would be great.
If anyone has a solution please let me know.

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All Answers

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Where do they get their mail from...

by NaughtyMonkey In reply to outlook 2003 duplicate me ...

Exchange or web account?

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exchange server

by computerguy In reply to Where do they get their m ...

we are hosting our own exchange server but the users download via pop3. It's random and and the users have to login via webmail to delete the offending message.

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Sorry I didn't reply sooner...

by NaughtyMonkey In reply to exchange server

make sure Outlook is not set to keep a copy on the server.

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outlook not set to leave...

by computerguy In reply to Sorry I didn't reply soon ...

Thanks for the response. none of the machines are set to leave messages on the server.
I read on the board that microsoft has a hotfix for thes but they are lost. On the phone with them now.
If you know or have it i would be grateful

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