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Outlook 2003 Error with Personal Folder

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by gh9

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Hi guys,

I've been having quite the dilema for about a day or more. I have a workstation in our company that seems to have been corrupted. She first said that it froze(not responding), and then she shut it off. Now everytime she would try and access her email she gets a dialog box that says "A folder in outlook was not properly closed" (something of that nature). While waiting, she'll get an error box claiming that the location of the folder is unavailable. So I try the following
1. The repair tool in Add/Remove Programs

2. Deleting mail locations in Data Files

3. I run regedit and delete the following reg folder, HKEY_USERS\S-1-5-21-35785*****-**********-**********-****\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging subsystem\Profile.(stars will be numbers - diifferent on each machine)

Restart outlook, enter the new profile name, close outlook, replace the pst, start outlook again.

Result-Outlook starts, however still with that box.

Can someone please lend me a hand in this? It would be a pleasure!

Thanks!

3 replies

by gh9

Dumphrey,

Actually the following worked!:

HKEY_USERS\S-1-5-21-35785*****-**********-**********-****\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging subsystem\Profile.(stars will be numbers - diifferent on each machine)

Restart outlook, enter the new profile name, close outlook, replace the pst, start outlook again.

When that box came up I decided to be PATIENT this time around. I wasn't initially because I would recieve an error after about five minutes every time that box would appear.

Also, the fact that the user had nearly 13GB worth of email made the the personal folder scan quite a lengthy task.

Well this was a success! In any case I want to thank you for the help. Its good information for a logical process on how to fix problems like these as they occur.

Thanks,

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