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Outlook 2003 Issue

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11 replies

by tbutler

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I am unable to open Excel and Word attachments in Outlook 2003. In my line of business, I get a lot of emails a day. In the past, I have been able to open attachments while receiving email. Now, if I try and open an attachment while receiving, the attachment gets hung up -AND- Outlook halts at receiving email. Instead of ending the process, I waited to see what would happen. Approximately a minute and a half went by until finally the attachment opened. Once Outlook is done receiving, the attachments open up within 10 seconds. I tried the following steps:

1. Disabling antivirus
2. Opening Outlook in Safe mode
3. Removed COM add-ons

The hang ups do not happen with .JPGs. Has anyone else experience this problem?

11 replies

by davide

TButler,

I am having the same issue - it appears that the problem is related only to other office docs. Non office files open fine like pdf, jpg, etc. Anytime an office doc (xls, doc, ppt, mdb) is opened via an attachment from outlook, outlook becomes unstable and hangs. If you wait anywhere from 3 to 5 minutes, the attachment will eventually open.

Beyond that, I don't have any info yet to help. I am repairing the office 2003 pro installation and continuing to search for others who have the same problem.

by tbutler

That's the same issue. Word and Excel have problems, but JPEGs and text documents, not a problem. I also tried the following to no avail:

1. Started the computer in Safe Mode with Networking
2. Created a new Outlook profile with a new .PST
3. Disabled Norton Internet Security
3. Started Outlook in Safe mode
4. Disabled Outlook Add-ons
5. Detected and repaired Office 2003

Do you have HP PhotoSmart installed on your computer? I found an article on Microsot in regards to Microsoft update 908531. It talks about hanging applications. I went into the registry and found that my computer was already updated with the latest patch. I am just wondering if it has something to do with HP tools. Let me know.

by tbutler

I contacted Microsoft regarding the issue. They believe it has something to do with Norton. I have Norton Internet Security 2006. Microsoft suggested to rename the "officeav.dll" to officeav.old". I spoke with a Symantec rep and they recommended unchecking the MS Office Plug in located in the personal firewall. They stated that if Outlook continues to hang, after the plug-in has been unchecked, then it is not their program. However, if the hanging stops, then it is their program. I will give this a try.

by tbutler

I received a response from someone on the Microsoft chat. They informed me that this problem may have something to do with the cisvc.exe service. This is Microsofts indexing service. They recomended disabling the service and trying it again. To disable the service:
1. Click Start>Search
2. Click the link "Indexing Service"
3. Select the radio button to Disable

I will be giving this a try.

by noah3

Recently I installed Office 2003 Pro, on a PC running XP S/P2, as an update to Office Basic 2000.

I had previously exported the Outlook in box, calendar, contacts, etc., as separate .pst files.

After importing the files into Outlook 2003, all of them work just fine . . . except the in box. It displays the list of mail, but when I click on any piece of email to open it, Outlook stops responding.

I need to update aeveral more PCs but, obviously, am reluctant to do it without resolving the problem on this machine.

Any ideas? Anyone??

by bazzieb

I have followed you problem as we are experiencing exactly the same thing as all of you.

Patched all of our users withe the latest Service Packs and patches, and it seemed to disappear, but it seems to have returned this morning.

Has anybody been ablt to resolve the problem as yet.

Bazzieb

by noah3

On the PC I'm having the Outlook email problem . . . index service was already disabled.

Did you have any luck?

by seanferd

Don't try to open attachments until you are done receiving the mail?

Allow the attachments in the settings for Outlook.

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