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Outlook 2003 repeats crashing with error.......

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by deanem 1 view

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I reinstalled Windows XP Pro as a clean/fresh install as I was encountering problems with Windows Exlorer (not IE).

Using the program "Outlook Backup Pro" (Total Idea), I backed up all files eg pst, rules, etc.

After installing XP Pro, I then installed (fresh), Office 2003 - including Outlook 2003. I then progressively installed all 3 service packs for Office 2003.

This was followed by a "restore" files via "Outlook Back up Pro", and all settings, rules, folders, email etc were restored perfectly.

However, since then, Outlook continually (writing a new email, downloading, even while idle).....it regularly ( varies from 5 to 20 minutes or so), it "crashes and gives the message "Office Outlook has encountered a problem and must close".

I have tried the "Repair" from the menu, searched Microsoft's site - ran and no errors were reported.

The "report" generated by Outlook sent to MS indicates :

Exception Information
Code : 0x0000005 Flags : 0x00000000
Record: 0x00000000000000000
Address : 0x000000007c929beb

System Information
Windows NT 5.1 Build : 2600
CPU Vendor Code : 68747541 - 69746E65 - 444D4163
CPU Version : 00040F33 CPU Feature Code : 178BFBFF

Module 1
OUTLOOK.EXE
Image Base : 0x30000000 Image Size : 0x00000000
Checksum : 0x00031562 Time Stamp : 0x479fce0d
Version Information

The following files will be included in this error report:

C;\DOCUME~1\Deane\LACALS~1\Temp\47175234.cvr
===============
I'm unsure if this is of any assistance in diagnosing the problem, but Outlook has "Errored" & "Restarted" 5 times while I've keyed this detail.

Any assistance that could be provided in solving & fixing this problem with Oulook would be greatly appreciated.

Regards

8 replies

by james.carver

One of these is kinda going out on a limb but it wouldnt be the first time I have seen it.

1) If you have some extra memory laying around try swaping out your ram. Outlook relies greatly on memory.

2) Try reinstally office agian. I know this sounds kinda redundant but a bad load can cause these kinds of problmes. This time when you reload it, uninstall the program then delete the microsoft office folder under program files. If you want to back up your .pst file just navigate to C:\Documents and Settings\%account_name%\Local Settings\Application Data\Microsoft\Outlook copy the files then past them back after the reload. To upload them back into outlook just go to file- Data filemanagement and load them there.

3) If that dont work you have a bad load of the os.. You can try a repair on it and if that dont work you need wipe your drive first... not format but wipe... Look up Dariks Boot and Nook DBAN. Burn yourslef the CD.... Boot to the CD and use the DOD option to wibe the Disk... This will not only clean it but it will repair any bad secotors... well good luck on this one.

by deanem

Hi James, Thanks for your suggestions....much appreciated. My PC has 4GB of RAM...which always handled most things I threw at it, so it's not short on RAM.

I have spent most of today actually trying these solutions......but, alas with no success :->((

I'm just about at the point of trying to find if I can import my pst file into Thunderbird!!!(which I seem to recall cannot be done terribly easily!!).

Cheers, Deane

by deanem

Thanks to james.carver & TrueBlue for your suggestions.......Outlook still crashes despite various attempts to get it fixed. Thus far I have :
(1) "Repaired" while going through the "uninstalled" option

(2) Uninstalled completely & re-installed

(3) Run SCNPST.EXE (no errors??!!)

(4) created a "new profile" suggested by another person on MS's Forum

(5) deleted files with <*.srs> & <*.dat> in C:\documents and settings/deane/Application Data\Microsoft\Outlook - also suggested by a reply on the MS forum.

Tried on many occassions to get "Support" from MS....and after 5 or 6 emails, being told to phone - which I did, only to be told it would cost $80 for a Tech to try to work it out!

They don't mind taking your money up front, and then charging you to fix THEIR software.... ;->)

I can't even install Firebird!!! Don't ask why, but even with Outlook closed, the Firebird installation will not start!! :->((

"Web based mail, where are you?"

Thanks to all for their thoughts & suggestions.....Cheers, dean_em

by rob miners

Office Outlook has encountered a problem and must close

Delete all files with the extension .srs and .dat
EG: outlook.srs outcmd.dat

They can be found in C:\Documents and Settings\"username"\Application Data\Microsoft\Outlook.

by deanem

The simplest, quickest & least exspensive of options to fix this problem was to "write-off" the cost on MS Office 2003 Pro as a "sunk" cost.........

I installed Mozilla Thunderbird, and it imported everything (folders/structure/messages)....but there was some problem with the address book....again, I presume a MS "problem"......but......

.....I have an email client/calendar/task utility......and it doesn't crash!!! "Rebuilding my address book won't take long....just right click & "add to address book" as emails are received.

Firefox (has always been) my favourite browser......Thunderbird is excellent....Open Office is good, if not better than MS's offerings for what I need it for......."Memo to Microsoft - naff off - I'm one small minnow in your large ocean - but I'm off to another lake & won't be making any further contributions to your P&L!"

Cheers & thanks to those who offered assistance,

dean_em :->))

by james.carver

Just to make sure we're on the same page.
(1) We dont need more memory we need to make sure the memory you have isnt bad. Try some different memory.
(3) If you did step 3... DBAN the PC. Reload the OS then reload Office and it still doesnt work then one of your disk is jacked up. Try a diffent copy of them.

1) If you have some extra memory laying around try swaping out your ram. Outlook relies greatly on memory.

3) If that dont work you have a bad load of the os.. You can try a repair on it and if that dont work you need wipe your drive first... not format but wipe... Look up Dariks Boot and Nook DBAN. Burn yourslef the CD.... Boot to the CD and use the DOD option to wibe the Disk... This will not only clean it but it will repair any bad secotors... well good luck on this one.

by deanem

Thanks for your suggestions james....much appreciated.....Cheers, deanem

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