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Outlook 2003 sending problem

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by alexjsilver

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Hello,

I am running Outlook 2003 on Windows XP SP 2. I have been using this for over a year. Last night i sent out emails.
Today i flew away on a business trip, and i am hooked up to wirless in my hotel room. Now i can't send out emails. i recieve error report
Task 'mail.lettercredit.com - Sending' reported error (0x800CCC13) : 'Unable to connect to the network. Check your network connection or modem.'
When i go into the account settings and test them, everything works fine. I log on and send the test email. But when try to send a an actual mail, i get this error report. I can recieve emails just fine. Please help me! I need to send out email from my outlook.

Thank you,
Alex

7 replies

by cleaverx

The error you are reporting is well documented, however it could be caused by many different situations. Let's start by exclusion: Try to send your messages from somewhere else; you might be able to find a free access point at a nearby library, coffee house or train/bus station. It would help confirm or exclude a security issue at the hotel.
Best regards

The Cleaver

by alexjsilver

Hi Cleaver,

I went to a coffee shop and tried sending from there using the wireless connection, no luck, same problems.

I set up my account on outlook express, and tried sending using outlook express. At first i was able to send out some messages. After i set up outlook express, my outlook worked for one message.

Then, they both stopped working, and i have the same problems that i had originally on outlook, except now it's on outlook express as well. When i test the settings everything is great, but i can't send any actual emails from the emails clients (outlook or outlook express)themselves.

I tried using a different smtp server. I used my gmail smtp settings, and they worked in the tools>accounts> email account> test settings, but i can't send even the smallest email from outlook or outlook express. This happens whether i am in my hotel room, or in a coffee house. Any more ideas?

-Alex

by thumbsup2

Most motels, coffee houses, libraries (public access) have security built in so you can't send email THROUGH them. This is to prevent them from being used for mass mailings without a trace.

From the road, unless your company has an Exchange Server set up to allow you through the firewall when on the road, or a 3rd party Hosted Exchange Server, you will have to use your Web Mail (through the browser) to send email.

by cleaverx

I am as baffled as you are.
OK last resort, download a free email client, (I like Thunderbird, from Mozilla.org) set up your mail and go to work. If it still does not work, I would suspect some strange account related issue, and you should contact your ISP's technical support. I assume you have already run the usual routine of doing a system restore to a time before the problem occurred, and scanned your machine for trojans/spyware/etc., also reset your winsock, and made sure none of your security sofware is causing the problem?
Happy new year

The Cleaver

by alexjsilver

Just to let you know, i tried everything. in the end i came to the conclusion that it was an outlook express corruption. I spent a day trying to reinstall/fix oe. it seems like a common enough problem, and one that microsoft in their infanite wisdom has decided not to adress in a simple manner. In the end i had to back up my data and run my recovery disk. now it all works fine.

Thanks,
Alex

by cleaverx

So our friend with the problem could connect to the home office via VPN, and then work on his mail.

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