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Outlook 2003 template in Outlook 2007

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by jvoyles 1 view

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I have an email template in Outlook 2003 that shows a form that needs to be filled out along with a regular message box so that files can be attached and information that doesn't go in the form can be passed on. I have one user who has Outlook 2007. We have loaded the template on his system and published it from within his Outlook. He can open the form fine and fill it out but when he receives it he doesn't get the form all he gets is a regular email. I checked the Read Edit Page in the form definition screen and it all looks good to me. Is there some trick to getting it to work in Outlook 2007?

There aren't any macros or any kind of script code imbedded in the form it's just a form.

Thanks for all your help,
Judy

4 replies

by tintoman

I suspect the form is distributed in 2007 format.
So I suggest that you convert it to 2003 format (click office button select convert) and then make sure it saved as a 2003 document.
Also outlook 2007 is very good at keeping out executable code so if your document points to a databse or anything I can see how it wouldn't display properly, I think you can adjust the options to fix that.

by jvoyles

Actually the form was created in Outlook 2003. We only have the one user who is using Outlook 2007 and of course he is the one the other users will be sending the form to so he can use the information they contain for his job. :)

I have downloaded and installed the file conversion for Office 2007 that allows you to save Word documents and Excel ect. files in the 2007 format but I don't see anything listed when I go to save to an .oft file for a specific 2007 format that I can then pull into his Outlook and publish.

by jvoyles

In case anyone else has this problem...

I had the 'send definitions with item' option checked on the properties page of the form definition. Once I unchecked that and republished the form it worked fine.

Thanks for the help!

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