outlook 2k menu bar

If you go to View> Toolbars> Customize..., there is a checkbox to display the menu bar. If this is already checked, then its possible that the user has a floating menu bar somewhere off the screen. Close all programs except outlook, then push the screen to the highest resolution supported by the video card & monitor. The toolbar may then appear near the edge of the screen. Another trick to help you locate it is to open outlook and click Alt+F to see if you get a popup on the edge of the screen. This may give you a clue as to the toolbar's location.

Hope this helps.