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Outlook 2k printer problem

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8 replies

by chawbacon

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OS NT 4.0 Sp 6a, all Printers disappear after printing an email. Have Norton Corp. anti-virus 7.5 with up to date definitions. This happens only sporatically, and once an email does this, it will always do this. Have run virus scans on machine andexchange server and the scan finds nothing. Have to re-boot to to get printers back.
What the heck is going on?

8 replies

by tomf

What do you mean when you say "printers disappear" ? Are they gone from NetNeighborhood? If you view the server, are the shares gone?

by gigelul

Hi,
Your "spooler died", check when problems occure in control panel\services\spooler if it is started and also set to automatic.
About a solution I will check (maybe if you reapply last SP will corect the problem).

by dklippert

This may or may not apply in your situation:

This occurs if you apply any Windows XP service packs or updates after
installing LANtastic 8.01. This is a known issue.

Work Around:
1. Rename c:\winnt\system32\printui.dll. (This is an Artisoft file)
NOTE: the file may be under c:\windows\system32 or another location
depending on your install.

2. Rename c:\winnt\system32\Mprintui.dll to printui.dll (mprintui.dll is
the Microsoft version which LANtastic renames upon install)

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