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Outlook 2k printing problem

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5 replies

by techrific

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Weird problem boys and girls, sometimes an email is recieved in outlook 2k, and we cant print it. It is going throught the same print servers as all the rest, utilizing the same drivers as well. All other emails print fine. Win2k Print servers with PCL6.

5 replies

by timwalsh

We really need some more information than you have given us.

What is the operating system of the computer trying to print?

What else is the user doing when tryong to print? What other applications are running?

Is it always the same user that has problems?

Is the email always from the same sender?

Is the client OS NT 4or later? If so, is the event viewer showing any error messages?
Does the event viewer on the printe server show any error messages?

What indications do you receive that the email won't print (other than the fact that it doesn't come out of the printer)? Do you get an error message on the screen? Does the print jo spool to the print server from the client? How do you clear the failed print job (cancel, reboot, etc.)?

Does the problem email contain graphics or a any attachments?

What we are looking for is definite error messages that point to the problem or consistencies that may point to the probable cause of the problem. Truly random problems can be almost impossible to solve without a LOT of trial and error.

by techrific

Win2k, win2k print server, nothing running, simple text email, job spools with some weird name something like \\outbind: and then i cant get rid of the job in the spooler no matter what I do with the local machine reboot even, and it is still in spooler upon reboot.( I have to go through someone else for access to the print server)

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