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January 6, 2005 at 12:39 PM
barryvg

Outlook 97 open with invalid page fault

by barryvg . Updated 21 years, 9 months ago

Windows 98SE system, multiple user profiles, with Outlook 97. All users except for one can open Outlook successfully. Remaining user gets error after clicking icon. Error is

outlook caused an invalid page fault in module at 0000:0000001b

OUTLOOK executed an invalid instruction in
module at 0000:0000001b.
Registers:
EAX=6e4beaf3 CS=017f EIP=0000001b EFLGS=00010206
EBX=00000000 SS=0187 ESP=0062f5d0 EBP=6e35ad57
ECX=0062f664 DS=0187 ESI=0062f9c0 FS=4617
EDX=00000001 ES=0187 EDI=01171884 GS=0000
Bytes at CS:EIP:
f0 21 ea 00 f0 00 00 00 c8 28 00 63 05 3a 00 63
Stack dump:
0117182c 00001f52 0062f660 00000000 0062f9c0 0117182c 0062f5c4 6e35ab54 0062fe28 00000000 56433230 00000000 00404354 00404360 00000004 0062f624

Error message search has not found any reference in MS KB. Have used search engines to find any reference, found one Q175912 for Stack Fault, those suggestions did not correct error. All patches reapplied. application removed and reinstalled. User profile removed and reinstalled. Setup for mail link to Exchange 2003 server successfully identified. Still get error. Previous day application opened correctly.
Any suggestions greatly appreciated.

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