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Outlook 98

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6 replies

by srr

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When we are trying to delete emails from inbox, getting the following err message:

THIS ITEM COULD NOT BE DELETED. IT WAS EITHER MOVED OR DELETED OR ACCESS WAS DENIED.

THE MESSAGE INTERFACE HAS RETURNED AN UNKNOWN ERROR. IF THE PROBLEM PRESIST, RESTART OULTLOOK.

It is now happning with all the emails. with one or two. we have restarted outlook, but still getting the same error

6 replies

by ann777

Check and see if automatic delivery to a personal folder is setup and removing e-mail from the server to the local hdd.

If this is happening on the personal file deleted items, then run scanpst.exe over the personal folder.

If this is happening on the server side, then look at free space and compacting the mailboxes.

by johngreer

This has happened to me when:

1) I had two instances of Outlook running and deleted from one while viewing in another.

2) Had an e-mail open, deleted it from the inbox, then tried to delete it again from the opened window.

by curlergirl

Another possibility is antivirus software. If you have antivirus software, such as Symantec Antivirus/Filtering for Exchange, that rescans emails when virus definitions are updated, then this can happen at the point where the virus definitions havebeen updated but a full information store scan hasn't been done. This state causes the AV software to scan each email as it is opened and causes a timeout type of situation that generates the message you're seeing. You might want to investigate this with your email administrator (if that's not you) to see if this could be the problem. Hope this helps!

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