General discussion
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Topic
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Outlook 98 hangs after idle time.
LockedThe problem child is a win98 dell box running office 97 with outlook 98 installed. It is part of a small pear to pear network (8 win 98 boxes), one as a file server/mail server with a tape backup, one as a proxy/firewall to the internet, the rest just on desktops for basic stuff. Except for the servers, they all use outlook 98. Only the problem child is having the problem I am about to explain.
Problem: Anytime the box sits idle for a number of hours, outlook hangs when you try to open it. If it is already open, it hangs when you try to use it. Only outlook seems to have a problem. No error message, nothing, just the hour glass forever and a “not responding” in the task list. If you close it from the task list and try to re-open it, it hangs again. If you shut down the computer and then open it, everything is fine until it sits idle for a few hours again. This is only happening on the one problem machine and it would have to be the company president.
I have attempted to resolvethe problem with the following: Install every bug fix and every service pack I could find that seemed remotely related, updated the drivers for the nic and video. Updated IE to 5.5. I even deleted the registry files and reinstalled win 98 to a new directory. Nothing! Still the same thing! Oh, I should also mention, no screen savers, and no energy saving features are turned on. Before this whole mess started, I told them outlook
would cause problems, but they went ahead anyway. Now the outlook trainer is finished and the problem becomes my headache. The trainer said she had no idea what was wrong. It’s a real pain, they call me in to fix it, I have to wait hours to see if my fix did any good or come back the next day. So far, the outcome is always the same. I was about to call it user error until it did it to me one day when I came in when the president had been out of the office all day.Ideas PLEASE…