Outlook and Multiple Exchange mailboxes

You can do this, but you have to have two different Outlook profiles, one for each mailbox. This of course means that you have to close Outlook each time you want to change between the two mailboxes. Hope this helps!

You can access multiple mailboxes from a single Outlook, and you can control what the From email address is.

Assumption is that you have your client set up for your myuser@domain.com mailbox already.

Adding the help@domain.com is handled at Tools/Accounts/Add/Mail. The wizard walks through setting up the client for this new mailbox. Note that you define the name that appears with email sent via this account first. I would guess you would want to enter "Help Desk" here. Next is the email address, in this case "help@domain.com". Next are the servers. I assume they will be the same as for your current mailbox. Account name can be anything you want, say "Help Desk".

Once you have more than one account on your client, you can create a new message and select View/Options - you will find a drop down to pick which account sends the message. Replies to emails select the account that received the message by default.

In addition to answer 1 & 2. You can also have the from Field displayed all the time by choosing view from field from the view menu when sending a message.

I beleive the Answer 1 is correct as Answer # 2 is referring to Outlook Express not Outlook.

Answer one is the long way of performing this step, you do not need a separate profile.

In Outlook 2000 all you need to do is add the additional mailboxes to the Advanced tab of the Exchnage Service in your Outlook Profile, does require that you be using Corporate/Workgroup mode and not the IMO (Internet Mode). I currently have 8 account for which I am monitoring setup just as this.

When entering the name on the advanced tab, be sure to enter it exactly as shown in the display field. Otherwise Outlook may not be able to find the account.

To send a message as that account requries that you either have send as permission or be the owner / admin of the account. If you are neither you will not be permitted to send a message as this account.

Keep this in mind that when you send a message as another account your 'sent message' copy is found in your Sent Items folder and not the folder of the account you are sending as.

Good luck

-Rick