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Outlook can not establish connection...

By skivtmp ·
Computer running Windows XP with Microsoft Office 2002 SP3 can receive e-mail and browse internet but can not send e-mail. Upon testing account settings, error message "Establish network connection: Unable to connect to the Internet or to the network".

When sending and receiving the message "Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive this msesage, contact tiy server administrator or Internet server prodiver (ISP)".

Any suggestions? ISP says it is on our end, firewall in place and configured appropriately.

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by statykserver In reply to Outlook can not establish ...

Just as a test and in hope to narrow down problem areas take that system off the firewall see if it works. This will help you in where to troubleshoot firewall, or outlook. Also if you think it is the isp then setup the email account from a system at home or another system off site and see if you still get the outgoing server error.

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by skivtmp In reply to Outlook can not establish ...

On off-site computer with the same ISP, operating system and version of outlook, and the same account settings, the connection was established, mail server found, and test message sent.

When the computer that isn't working is off the firewall, the message still occurs.

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by ReWrite In reply to Outlook can not establish ...

Most smtp servers require authentication to send mail to prevent spammers from sending unauthorized mail. Check in the account setup and see if the setting on the Server tab has the option checked for Outgoing Mail Server has the checkbox checked where "My server requires authentication" and that the Settings (click on the Settings button) has the "Use same settings as my incoming mail server" is selected.

Cheers.

RW

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