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outlook causes word to crash

By cabal1208 ·
I do not have all the information on this problem but i have most of it.

A person ask my team to install office 2003 on his computer that has windows xp and had office xp intalled my team installed office all was fine until the person imported his old pts file from office xp and set word as the default email editor, word every 1-5 minutes would shutdown. my team then reformated his drive installed win xp again then office 2003 then sp2 but the problems still was there then we removed the pts file the problem did not exist.
we know it has to be with the pts file but we are not sure about it.

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by dustyD In reply to outlook causes word to cr ...

I'm not sure about making Word crash....did you set the new .pst file as Outlook 97-2002 file type? Outlook 2003 uses a new .pst file format that is incompatible with previous versions, but it does offer the ability to set the file type back.
Did you have access to the email folders when Word crashed?

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by cabal1208 In reply to outlook causes word to cr ...

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