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Outlook Clock

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by therook

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I have a user who says that the Outlook server dowsn't appear to know what time it is. She has received reminders for meetings well before and after they occured, and also says that the email she sends out has the wrong time on it (off by 13min.)
Is this a server issue, or something i can address? New tech, pls help!!!

5 replies

by oldefar

The original time stamp on a sent message is the time on the sending client - her PC.

Each point along the way adds a time stamp as well, and again it is that machine's time setting that is used (Exchange server - SMTP server - recipient client). Right click a message in her Inbox and select Options to see the message header with time stamps.

Next, the sending client may be configured as to when a message is sent - immediately, or at the next scheduled Send/Receive event. This is found in Outlook/Tools/Options/Mail Delivery.

The same applies to the Exchange server and every external SMTP server in the path to the recipient. Messages may sit on a server until a scheduled time interval.

Meeting reminders as email follow the above rules. Local reminders based on Calendar entries are set per entry. The default is set in Outlook/Tools/Options/Preferences/Calendar Options. Again, the client clock is the time source.

Outlook can get flaky as the folder size increases. Archive on a regular basis and keep the number of messages in the Inbox to a reasonable number.

by curlergirl

The time stamp on email she sends and on her reminders is controlled by her workstation, not by the server. So, whatever the problem is, it is on the workstation itself. If her workstation is having time problems, you might need to put into place a network time synch procedure for her so that it is corrected on a regular basis. If she's on a Win2K or XP machine (which I somehow doubt she is), and you are on a Win2K network, this is automatic. However, with older workstation OS's and older network OS's, this is not automatic but has to be done via a login script, a batch file, or by manually running a "net time" command. Look at the info for the "net time" command in your Windows Help on the server if you think that might fix it. Hopethis helps!

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