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Outlook/Exchange issue

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by rfmargheim

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We're using Microsoft Small Business Server 2003 with Exchange. I recently added a new OU and added a new user to that OU and created a mailbox for him which is enabled. I then added his computer to the domain, then added Outlook 2002 and tried to configure an MS Exchange account for him but I type the name of the server then his name and click on "Check Name" and get the following message:

THE ACTION COULD NOT BE COMPLETED. THE NAME COULD NOT BE MATCHED TO A NAME IN THE ADDRESS LIST.

I've checked and his mailbox shows up in the mailbox store. I am currently at a loss and would appreciate any help.

4 replies

by sharon

You need to make sure this employee is showing up on your global address list. If you look in System Manager, go to Recipients, All Global Address List, check your global address list and see if any criteria has been setup to allow a person to be listed, such as Description, or Department. Once you figure out what you need to do to get this employee to show on your global address list, you wil be able to get his email set up.

by rfmargheim

Employee was listed in the GAL but his Outlook still couldn't see him. I forced a rebuild of the Recipient Update Service and that did the trick. Thanks anyway.

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