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outlook express will not recieve e-mail

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The problem I am having is that Outlook express will not recieve e-mail. It will send, but not recieve. It shows that e-mail is backed up on my ISP's server but will not download.

I have contacted my ISP and they were able to connect to my lineand send and recieve. I have since reinstalled Win98SE and am still experinceing the same problem

16 replies

by zcuteone

1st verify that you are using the correct mail protocol. example POP3. Make sure in settings for outlook express that you have the correct name of your incoming mail server (for example POP3.email.isp.com, or incoming.isp.net) also make sure you have the security settings checked or unchecked according to your ISP (For example use secure authentication) Please post to update on how its working out for you. :-)

Happy Holidays!!

by baotran107

Open Outlook Express
Tools -> Options -> Read
Check mark at Automaticlly download message when viewing in the Preview Pane.
Click Apply
Click OK

Good luck

by lmayeda

I've seen the same problem on a couple of my user's PC. You may want to check to see if your hard drive needs defragging. Typically, some of my users refuse to cleanup their mail and subsequently though they may still have space available on theirhard drive, it is so fragmented that if they receive a slightly larger email with attachment ... they can't receive it. Hope your problem is as simple as that.

by lmayeda

I've seen the same problem on a couple of my user's PC. You may want to check to see if your hard drive needs defragging. Typically, some of my users refuse to cleanup their mail and subsequently though they may still have space available on theirhard drive, it is so fragmented that if they receive a slightly larger email with attachment ... they can't receive it. Hope your problem is as simple as that.

by dustyd

As above, make sure that your incoming mail server name is correctly set up (ie: pop.bellsouth.net), and that your username, password are correct.

Check that your email account is setup for POP access through a client application like OE or Outlook. Many email accounts require you to set them up for client downloads first. You should be able to check the account properties through Bellsouth.

by jpruitt

A CO-WORKER OF MINE HAD THE SAME PROBLEM. HERE'S WHAT WE DID.

1.Go to the TOOLS MENU and click OPTIONS
2.Go to the GENERAL TAB and make sure the SEND AND RECEIVE MESSAGES AT STARTUP box is checked.
THEN
3. Click the VIEW menu and go to CURRENT VIEW
4. Make sure the SHOW ALL MESSAGES item is selected.
5. FINALLY HIT THE SEND/RECIEVE ALL BUTTON from the incoming messages screen. This should bring up all of your messages.

Note: It is a good practice to hit the SEND/RECEIVE ALL button everytime you open your e-mail...just to be sure you are getting everything.

I hope this works for you=o)

by stosh71

I want to thank all that have replied to this. But I have already checked my POP3 settings. I have cleaned out my hard drives and defragged them. I have even gone as far as having my ISP come out and check the lines. They hooked up in my networkand were able to recieve e-mail. I have the similar problem on two different computers. Both have had a fresh instal of Win 98 SE with no success. Additionally I have noticed that some websites are not responding either.

by corrielein

I think I had a similar problem. Have you tried adding a new identity in Outlook Express? File, Identities, Add new identity. Then make sure you are trying to receive as the new identity. Might work?

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