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Outlook freezes when attaching a file?

By pbtoms ·
User running Outlook 2000 on XP Pro. When she tries to attach a file to an email, the 'browse' window pops up to select the file, and freezes. Cannot navigate through it, cancel it, anything. Have to 'end task' and shut down Outlook. Any idea what might be causing this? I have tried the 'repair' reinstall, no difference.

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by sgt_shultz In reply to Outlook freezes when atta ...

first thing is to get latest office service pack on...

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by sgt_shultz In reply to

could this be it? mskb article 198089
OL2000: Outlook May Appear to Stop Responding When Browsing Files
View products that this article applies to.
This article was previously published under Q198089
If you use Microsoft Outlook to browse the files on your computer or network, Outlook may appear to stop responding (hang). This symptom is most apparent after you apply a filter that uses criteria set in the Advanced tab of the Filter dialog box. Outlook may take several minutes (such as 10 or more) to process the filter criteria.
The time used to filter files depends on several factors:

The specific condition and value that you set in the Filter dialog box.
The number of files in the folder you are browsing.
Use the Find command on the Start menu in Windows, rather than Outlook to search for files that meet specific criteria.
In Outlook, you can view or open files on your computer as well as on a network drive you are connected to. Click Other Shortcuts on the Outlook Bar and then click My Computer.

To apply a filter to your view, point to Current View, click Customize Current View and then click Filter.

Setting any criteria on the Advanced tab may take Outlook a long time to process.

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by pbtoms In reply to

Filters are off. None were set at any time, not set now. (Sorry for the "unacceptable", you'll get your points on your other answer. :-) I DO appreciate the effort.)

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by sgt_shultz In reply to Outlook freezes when atta ...

other thoughts:
try another outlook profile on the bad pc
try another user login on the bad pc
take pc off network and try

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by pbtoms In reply to Outlook freezes when atta ...

Another user login worked fine. Logged in as me, set up outlook for my account, sent email with attachment with no problem. So it's not something inherent in XP or Outlook, must be something on her settings. Any idea where to start? I shut MSN Messenger off before running Outlook, in case that was it. Ran AdAware, and manually removed a search bar. Can't find anything else running that shouldn't be...

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